If the message is to Replace the , , , or Ink Cartridge , remove the specified ink cartridge s and clean the copper-colored contact again, and then reinsert the ink cartridge s. Removing the ink cartridge from the slot. Make sure that each ink cartridge is installed firmly in place in its slot. Please return to the product information page and verify the numbers provided or try again later. Continue with the following troubleshooting steps if your printout contains horizontal streaks or other print quality issues besides vertical streaks. How did you install the software on the computer, the CD or downloadable drivers?

Twist the cap counter-clockwise until it snaps off. Close the cartridge access door. When the HP Printer Update window opens, see if the printer serial number displays. Thank you for visiting the HP Support Forums! Keep a print sample that shows the problem. Message 1 of 8.

No this doesn’t work and I suspect this user will soon find out. If you have a question create a new topic by clicking here and select the appropriate board. Message 7 of 7. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage in English.

hp photosmart 5520 problem solving

All forum topics Previous Topic Next Topic. Horizontal streaks in printout. So, thank you Sunshyn, for pointing me to the solution.


HP Photosmart e-All-in-One Printer Troubleshooting | HP® Customer Support

problsm Doing so can result in incorrectly seated ink cartridges and printing problems. Load sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging. Closing the ink cartridge access door. The Virtual Agent is currently unavailable. What you can do, is use phhotosmart following link to create yourself a case number, then call and it may help speed up the call process: Please wait while we process your request.

Do not leave the ink cartridges outside the printer longer than 30 minutes.

HP Photosmart Printers – Resolving ‘Ink Cartridge Problem’ Error

Already have an HP account? Just go for printers that replace ink cartridges. The latch must remain down to install the ink cartridges correctly. Microsoft Windows 10 bit. This product was sold by a reseller. Under Document Optionsproblm sure that Print in Grayscale is set to Offunless you want to print in Grayscale intentionally. The following precautions might prevent the issue in the future.

Europe, Middle East, Africa.

HP Printers – Printhead Problem, Ink System Failure, ‘0x’ Error Displays | HP® Customer Support

Product has been exchanged: Wait until the printer is idle and silent before you continue. Microsoft Windows 10 bit.


hp photosmart 5520 problem solving

Tardis40 I work on behalf of HP Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution. Click HP Parts store. Repeat these steps to clean and then reinsert any of the other ink eolving indicated in the error message. Under Find your part stype one of the part numbers below in the Search by part number text box.

HP Photosmart 5520 e-All-in-One Printer Troubleshooting

Please return to the product information page and verify the numbers provided or try again later. If a Firmware section is not listed, an update is not currently available for your printer. Asia Pacific and Oceania.

Go ahead and print a test page. Load plain, white paper in the tray. Javascript is disabled in this browser.

For the second attempt, I left the wet paper towels in place for a couple of hours to really soak the print heads. Remove the ink cartridge from the slot.